What If Something Goes Wrong?

What If Something Goes Wrong? The Real Story of How We Solved a Problem in 10 Minutes

When people picture their dream trip, they rarely imagine that something could go wrong. But the truth is, no trip is entirely free from unexpected issues. The difference lies in how those situations are handled. At Fan Zone Tours, we don’t promise absolute perfection, but we do guarantee full commitment to supporting you when it matters most.

Some time ago, one of our partner agencies secured tickets for a client attending a major event in Italy. Upon arriving at the entrance, the ticket barcodes were inexplicably rejected. It was 3 a.m. in Mexico when I received the call from the agent, her clients were being denied entry. I asked for a few minutes, then immediately contacted my international supplier.

Thanks to our direct partnerships with authorized and reliable ticket providers, we were able to act quickly. Within 10 minutes, the supplier sent us replacement tickets in a better category, at no extra cost. The clients entered the venue and enjoyed the event without further issues.

Why do we share this story? Because most travel companies only show their best-case scenarios. We believe in transparency. Problems can happen, but what sets us apart is how we solve them.

We work with vetted providers, maintain strong communication channels, and are always available for our travelers, even when you’re in Italy and we’re in Mexico. That’s the kind of real support you can expect when booking your sports and entertainment trip with Fan Zone Tours.

Want to travel with the peace of mind that someone will be there if things don’t go as planned? At Fan Zone Tours, we don’t just sell tickets, we’re with you every step of the way.